POLICIES AND PROCEDURES
Metschan Media provides independent contract web site design, development, marketing, management and maintenance services. We are committed to providing the best service and solutions for our clients and are well known for meeting and exceeding customer expectations. Once a project contract is agreed to the project proceeds in separate phases in a pay as you go process.
Scheduling
We encourage clients to contact us as early as possible about a potential project. The more advance notice we have the better prepared we can be for the planning phase and the better chance of delivering within the requested time frame. Included in each project proposal is an estimated starting and completion time frame.
Billing
Once a project contract is signed of we require an initial deposit of 1/3 to 1/2 of project estimate. The remaining balance will be billed as the project proceeds with final payment due upon delivery and completion of the project. For maintenance requests we bill clients on a time and resources basis every two weeks at the rates specified below.
We notify our clients immediately if it is determined that project costs will exceed estimates due to scope increase or unforeseen requirements. We provide our clients with an itemized report of project elements and factors contributing to the excess cost. Clients will then be required to either reduce project scope/requirements or approve potential project cost increase.
Payment Options
We offer two methods of payment through our online invoicing service. Invoices are created and accessed online via email link. Clients have the option to print invoices and pay with check sent via US Mail or pay with major credit card in one easy step. All invoices are due upon receipt.
Hourly Rates
We bill at different flat rates determined by the size and profile of the client the work is being done for.
They fall between those of independent freelancers and traditional agencies.
- Corporate: $95
- Small Business: $85
- Independent Entreprenuers: $80
- Non-Profit: $75